One thought on “The Mirage”

1. Webmaster’s March 2013 stay in a Mirage Tower Deluxe Room
   March 13th, we arrived at The Mirage just after 9 a.m. We dropped off our luggage at the bell desk and walked to the front desk to see if there was any chance we could get an early check-in. The men working at the bell desk were friendly and helpful. We shared a couple of laughs and they really seemed to enjoy their jobs.

   The lady at the front desk, Margot, took care of us right away. Our room wasn’t ready yet but she offered us an upgrade to a tower deluxe room overlooking the pool for $20 a night. Since we had more than enough express comps left on our Mlife account we decided to take the upgrade. Margot gave us detailed information about the resort, told us about the various restaurants and shows, she gave us directions and a property map. This was without doubt the best service we ever got during check-in in any Las Vegas hotel. We got our room keycards even though the room wasn’t ready yet. This so we could enjoy the pool since the weather was great. At 4 p.m. we left the pool area, walked back to the front desk and got our room number. Since we took the suggested upgrade we were anxious to see our Tower Deluxe Room.

   Room 24.026 was assigned to us and when we opened the door we were very impressed. The room came with all the standard amenities like an ice bucket, in-room safe, iron and ironing board, alarm clock, hairdryer etc. There also was a completely stocked mini-bar but since the prices of the stuff in it equal the price of a good used car we decided to not take any of it. The bathroom was very nice, separate shower and Jacuzzi bathtub ant it had a double sink with a large mirror.

   Now here are some critical side notes about our room. The furniture was starting to show age and housekeeping could have done a better job cleaning the room. In our opinion, the carpet could use a good vacuum job, the mirror in the bathroom wasn’t clean and there were dirty spots on the wooden wallboard below the TV. This is not something you would expect at a property like The Mirage. The mattress on our bed was worn out. It gave too little comfort and frankly this was one of the worst beds we’ve ever slept in during our many stays in Vegas. The pillows were so soft one could make an argument about having any pillows on the bed. They were completely useless and did not support your neck at all.

   The casino was beautiful, actually the entire property looked great and gave us the genuine feeling of staying at an upscale resort. Drink service in the casino was satisfactory. We never had to wait more than 10 minutes before a cocktail waitress came by.

   In contrary to the casino, drink service at the pool was not up to standard. During our 2 night stay they weren’t able to do a room charge at the walk-up bar because of a technical issue. The pool waitress did have this opportunity but there were only 2 or 3 of them serving up to a couple of 100 people. The general pool area was understaffed without a doubt. No need to say it was a challenge to get a drink at the pool if you didn’t bring some cash. So we more or less got the feeling that The Mirage was cutting corners in some areas. That is not a good sign! Beside these small issues we were impressed with the look and feel of the Mirage. We still recommend staying at the Mirage but do hope they will address the issues we encountered.

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